Telefónica Digital España, S.L.U. Cookies Policy


The Telefónica Group’s company owner of this website, as detailed in its Legal Notice (hereinafter, TELEFÓNICA), uses first and third-party cookies to analyze the service, know your browsing habits on the website and, if you consent, show you advertising related to your preferences. We will inform you and offer configuration options about the use of cookies both in the first connection to our website and at any later time that you might need through the options at your disposal.

1. What are cookies and what are they used for?

Cookies are a tool used by web servers to store and retrieve information about their visiting users. Cookies may be small text files that are sent to your computer, tablet or any other device that allows you to browse the internet when you access certain web pages, or other similar technologies whose functionality is the same. Cookies allow, among other things, to keep a record of your browsing habits, your preferences or your information to log in and remember them when you return.

TELEFÓNICA uses cookies to facilitate browsing through the website and to optimize and personalize the services we offer you.

2. What types of cookies exist?

Below, you can find a classification of the cookies we might use. Take into account that the same cookie may be included in more than one category.

2.1. Cookie categories according to the responsible entity:

Cookies may be "first-party" or "third party".

  • a) First-party cookies: "First-Party" cookies are those that are sent to the user's terminal equipment from a computer or domain managed by TELEFÓNICA as the editor of the web portal and from which the services requested by the user are provided.
  • b) Third-party cookies: "Third-party" cookies are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the editor of the web portal, in this case TELEFÓNICA, but by another entity that processes the data obtained through cookies.

2.2. Cookie categories according to the time they remain activated:

Cookies may be "session" or "persistent".

  • a) Session cookies: These cookies are assigned to the device from which the user is browsing only for the duration of the visit to the web portal, since they disappear automatically when the user closes the browser. They are usually used to store information that is necessary the provision of the service requested by the user on a single occasion (for example, a list of products purchased) and disappear at the end of the session. These cookies allow TELEFÓNICA to analyze traffic patterns on its website and provide a better browsing experience, improving its content and facilitating the use of the web portal.
  • b) Persistent cookies: Persistent cookies imply that the data continues to be stored on the device or terminal of the user, being its temporary duration the minimum essential depending on the purpose of its use. The temporary duration of persistent cookies we use and their expiration date can be consulted below.

2.3. Cookie categories according to its purpose:

  • a) Technical cookies: These cookies allow the user to navigate through our website and use its different options and services, including those that Telefónica uses to manage and operate the website, such as for example, identifying user’s session, remembering the elements that make up the shopping cart, managing payments, storing content for broadcasting video or audio, etc. In addition, technical cookies include those that allow the website to remember information configured by the user so that he or she accesses the service with certain characteristics that can differentiate their experience from that of other users, such as the language selected by the user, the type of navigation and regional configuration through which it accesses, etc. Technical cookies are strictly necessary to provide the services of the website, as well as for its proper functioning, therefore it is not possible to reject their use.
  • b) Analytics cookies: Analytics cookies allows Telefónica to monitor and analyze the aggregate behavior of users in the website. The information collected through this type of cookies is used to measure website’s activity, in order to introduce improvements based on the analysis of such information.
  • c) Personalisation cookies: Personalization cookies are used to show a customized experience to website visitors, using parameters not specifically selected by the user such as information obtained from the device from which the user is browsing, or information obtained through other interactions of the user with Telefónica (for example, if you are a customer, the products you have purchased).
  • d) Advertising cookies: Advertising cookies allow us, through certain data assigned or obtained from a user's device, to store or share with third parties, information related to user’s behavior in our website. First party and third-party cookies, such as [Facebook píxel, LinkedIn píxel, Google Tags] are generally used to be able to improve and optimize advertising campaigns on their platforms.
  • e) Social Media Cookies: These cookies are set by a series of social media services [Third parties e.g. Facebook, LinkedIn, Google] which we have embedded to the website in order to allow you to share our content on these social networks. Third parties obtaining information through these cookies might use them to track your visits to other websites or create a profile of your interests to personalize the content that is displayed on your visits to other websites or to the social networks. If you do not allow these cookies, you might not be able to view or use social sharing tools.

3. Which specific cookies do we use in this website?

4. How to configure or reject cookies?

The cookies in Latch are technical and strictly necessary to run the service. If you click on "Accept all and continue" on the banner, it will disappear and you will be allowing the use of all cookies. If you disagree you will have to leave our web site and you will not be able to make use of our services.

You can allow, block or delete these cookies through the configuration options of your internet browser:

5. How long do cookies last on your computer?

Cookies will be used solely and exclusively for the time necessary to fulfill the purposes for which it has been indicated in each cookie. You can find out each cookie storage period in section 3 of this document.

Once the cookie has expired, it can be renewed if the user accepts its use again.

6. International data transfers

You can find out more about transfers to third countries that, where appropriate, might be made by the third parties identified in this cookie policy, in their corresponding policies, which are included in section 3 of this document.

7. Update of the Cookies Policy

TELEFÓNICA may update this Cookies Policy at any time. This update will be applicable from its publication on the website so users are advised to review it periodically.

Notwithstanding the foregoing, the inclusion of new cookies or the use of cookies already informed for purposes other than those indicated will require their prior acceptance by the user.